Frequently Asked Questions

We are committed to making our website accessible to everyone, including those with disabilities. If you are having difficulty accessing any part of this website, you can contact us directly through the chat icon at the bottom of this page. We welcome your suggestions and comments as we engage in ongoing efforts to improve the accessibility and usability of our website.

In the best interest of fans and staff, the Event Organizer will continue to monitor local COVID-19 trends and meet or exceed protocols mandated by local governments. By purchasing tickets to this event, you agree to abide by the health and safety measures in effect at the time of the event, which may include wearing masks, providing proof of vaccination status and/or providing proof of negative COVID-19 test. Government mandates, venue protocols, and event requirements are subject to change. For more information, please visit the Hampton Coliseum website.

Availability and type of accessible seating tickets will vary based on Hampton Coliseum availability. If you would like to inquire about Accessible Seating as part of the Travel Package or VIP Program, please reach out to us at zedsdead@100xhospitality.com immediately after purchase. We will go over all available options. Be sure to include the purchaser’s name, Travel Package or VIP ticket type, order number, and specific accessibility request in your email.

No. Please see our Purchase Policy for more details.

For additional inquiries, you can reach out to us by clicking on the chat icon in the bottom right corner or by emailing us at zedsdead@100xhospitality.com. We would be happy to assist you!

Travel Packages will go on sale as part of the artist presale on Thursday, November 30th at 10:00 AM ET.

The price listed on our website for Travel Packages is the price for two guests, not including taxes and fees. Please note – If you are purchasing before January 5, 2024, the price you’ll pay at checkout is only 60% of the package cost (see payment plan below).

Yes, to check in at the hotel, you need to be 21 or older. If you’re under 21, don’t worry! You can still stay in the room and enjoy the show, just keep in mind that the main person purchasing the Travel Package has to be 21 or older for the hotel check-in. Valid photo identification is required.

Yes, there is a payment plan for these Travel Packages! An initial 60% will be charged upon purchasing the package, and a final 40% payment will automatically be charged to the form of payment on file on Friday, January 5, 2024. If you purchase after January 5, 2024, you will be charged the full payment amount at the time of purchase. This is an automatic payment plan if you purchase before January 5, 2024, meaning you’re on the plan by simply clicking “purchase”!

Yes! All Travel Packages include show tickets to Zeds Dead at Hampton Coliseum on April 12th and 13th, 2024.

When purchasing your package, you will have the option to select a General Admission or VIP ticket during the purchase process.

Yes! You will have the same ticket type for both nights included within your Travel Package.

Yes! You have tickets for each show night included in your Travel Package.

We have entered the digital age, and we’re going to make things easier for you. All tickets for Zeds Dead at the Hampton Coliseum will be digital. You will receive your digital tickets into your Ticketmaster account a few weeks before the event. You will need to use the same email address used to purchase your Travel Package to receive your tickets in your Ticketmaster account. If you need additional ticketing assistance, please email customerservice@ticketstoday.com.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event.

All merchandise will be distributed at the 100x check-in on the same day of your hotel check-in and must be picked up then! Please note we cannot ship merchandise before or after the event.

There is no guarantee that you will be able to check in earlier than the hotel’s standard check-in time. If you need to arrive at the hotel early, we will work with each hotel to make sure that your bags can be stored and easily accessible until your check-in time. 100x abides by the hotel’s standard policy:

Embassy Suites by Hilton Hampton Convention Center
Check-In: 4:00 PM
Check-Out: 11:00 AM

100x Travel Packages do not include parking or cover parking expenses. To find details and rates for parking, please visit the individual websites of the hotels. You can refer to the summary below, but please note that 100x is not accountable for parking fees, and any pricing adjustments are entirely determined by the hotel. 

Embassy Suites by Hilton Hampton Convention Center
Offers onsite self-parking for $5.00 per day

We chose these hotels not just because they are comfortable and provide a high-quality guest experience, but also because of their close proximity to the venue:

Embassy Suites by Hilton Hampton Convention Center
0.5 miles / 3 minute drive / 8 minute walk

If you would like to stay longer than your Travel Package dates, you will need to book your additional nights as a separate reservation through the hotel directly. Please make sure you select the same room type purchased with your Travel Package. Once you have booked additional nights, you can email us at zedsdead@100xhospitality.com to request to connect the reservations. We will do our best to work with the hotel to accommodate! All requests must be submitted to 100x by Monday, March 11th, 2024.

In order to update your credit card information attached to your Travel Package payment method, you can reach out to Ticketstoday at customerservice@ticketstoday.com and they can assist you!

Any Travel Package transfer request must be submitted to 100x by Monday, March 11th, 2024.

If you are wishing to gift your package to someone else, you will need to reach out to us using the email address you used to purchase your Travel Package in order to update the will call name. Please email us at zedsdead@100xhospitality.com and confirm your event, email used for purchase, order number, and package type along with the new ticket holder’s name, email address (associated with their Ticketmaster account) and phone number in order for our team to update the reservation. Once you have notified us before March 11th, 2024, the new package holder will be able to check in to their hotel room, pick up their merchandise at 100x check-in, and claim their concert tickets associated with their Travel Package!

Please note: Travel Package transfers include the entire package (hotel stay, merchandise gifts and show tickets) and cannot be separated. Tickets are 2-day event passes; therefore, they cannot be split by day.

All 100x Travel Packages are non-refundable. Please refer to our Purchase Policy for complete details. That being said, we’d like to do our best to make your experience better, so if you reach out to us, and we have a waiting list, we may be able to take the package back. We cannot refund the ticketing fees if we are able to issue a refund on the package price.

All VIP tickets must be purchased online. VIP tickets will be available as part of the artist presale starting on Thursday, November 30th at 10:00 AM ET. You will need a presale code in order to access tickets on this date. After you click the button for your desired VIP package, you will be directed to our ticketing partner and will need to enter your presale code in order to make and finalize your order. 

VIP tickets will be made available to the public on Friday, December 1st at 10:00 AM ET. At this time, no code will be required for purchase.

In order to participate in the artist presale on Thursday, November 30th, you will need an access code. You can get the access code by entering your information at this website. An access code will be emailed to you.

VIP tickets will be delivered digitally via your Ticketmaster account. You will need to use the same email address used to purchase your VIP tickets to receive your tickets in your Ticketmaster account. Please note you will not receive your electronic tickets until 72-hours prior to the show.

All VIP experiences include a GA (General Admission) ticket.

More information and further instructions including 100x check-in location and schedule will be emailed to the purchaser, at the email address used for purchase, 5-7 days before the event.

All merchandise will be distributed at the 100x VIP check-in on the day of the show and must be picked up then!
Please note we cannot ship merchandise before or after the show.

There is no onsite storage for guest merchandise. Guests will need to keep merchandise on their person. We are not liable for any misplaced merchandise.

VIP experiences do not include parking. Please visit the Hampton Coliseum website for more information regarding venue parking and details. 

Yes, there is a six ticket limit per person.

All 100x VIP experiences are non-refundable. Please refer to our Purchase Policy for more details.